Case study
Anthony Nolan NonProfit CRM
It’s been 14+ years since we first embarked on a digital transformation journey to Dynamics 365 together. And, with a huge range of solutions implemented over the years, their transformation is continuously improving.
Objective
Anthony Nolan partnered with FormusPro to modernise their CRM platform and support their long-term digital transformation. With an ageing on-premise system creating cost and complexity, they needed a more flexible, future-ready solution.
The Challenge
Anthony Nolan’s existing Microsoft Dynamics CRM 2016 platform had become difficult to manage.
- High infrastructure and maintenance costs
- Increasing pressure on internal resources
- Limited flexibility to evolve and scale
- Inefficiencies impacting teams across the organisation
They knew moving to the cloud wasn’t just a technical upgrade—it was the first step towards a more connected, efficient way of working.
The Solution
FormusPro supported a full migration to Microsoft Dynamics 365, using the Microsoft FastTrack programme to ensure a smooth transition.
We didn’t just lift and shift. Existing solutions, integrations and processes were carefully migrated, key functionality was enhanced to take advantage of cloud capabilities and performance, scalability and usability were improved across the platform
Alongside the technology, we focused on people. We supported the recruitment of an in-house CRM team, delivered tailored training to build internal capability, and continued to provide ongoing support as the platform evolves
This means Anthony Nolan now have the skills and confidence for their system, with us alongside them.
Results and Impact
Moving to the cloud delivered immediate and lasting benefits.
Reduced cost and complexity
By removing the need for on-premise infrastructure, Anthony Nolan significantly reduced the time and cost spent maintaining servers.
Always up to date
With Dynamics 365 Online, they now benefit from automatic updates, giving them continuous access to the latest features and improvements.
Stronger foundations for transformation
The move created a scalable platform to support future innovation and change.
Real-world impact on patients
This transformation goes beyond internal efficiency. By leveraging Microsoft Azure and Dynamics 365, Anthony Nolan can better connect patients with potential stem cell donors, helping find the best possible match, wherever they are in the world.
Continuous Improvement
Our work with Anthony Nolan didn’t stop at go-live. We continue to develop new modules and capabilities, support ongoing optimisation of their Dynamics platform and help align technology with their evolving organisational goals
With a partnership spanning 14+ years, we understand their environment, their challenges, and what matters most to them.
If we can go more efficiently, go a bit faster, we increase the chances of a life-saving transplant. We also reduce cost, which means we can recruit more people to join the stem cell donor register and do more research.
With most of the systems now running in the cloud, including all of our integration software, there is very little need for internal infrastructure and has freed up time to focus their efforts on project work to continue to provide new user functionality.
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